If you think there is a mistake in these terms, please contact us to discuss. Results are subjected to strict internal and external quality control. We do not provide any clinical diagnostic advice. The management of the Pathology Department is committed to delivering a service that is compliant with the requirements for Medical Laboratories set by the International Standard Organisation (ISO 15189:2012), the Care Quality Commission (CQC) Health and Safety Executive (HSE), and Medicines and Healthcare Products Regulatory Agency (MHRA). We hope you will use our services again! It provides limited information related to your health and wellness and it cannot be conclusive. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. Companies can ask for reviews via automatic invitations. Certificate number: 1-4123098323. Certificate number: 1-4123098323 . Tried to contact customer services, was on the line twice for 20' after which the line was dropped with a message that there are 'no operators to deal with my call'. Please be aware that in the case of food allergies, there are many individual components within a food that may cause an allergic response. We are always here for any help you may need! Our prices are set competitively to the market in the UK however as we always strive to provide the best service for our customers and are constantly evaluating our pricing your feedback will be taken into consideration. You are also given the option to provide details of symptoms you may be suffering or other medical or lifestyle information you feel may be relevant to the test at the time you complete the Test Request Form. You will receive a full refund for the cost of the test, less any deductions, on the credit card or debit card used by you to pay. We may contact you by telephone or email regarding your sample and test results. Where you are ordering our Services in one of our stores or any of our test locations, as opposed to online, our staff will guide you through the steps you need to take to place an order with us. our contractual obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. The allergy testing Service we provide detects the presence of IgE antibodies. Did a covid test before trip to US:1) the person doing the test immediately poured the sample onto the test, rather than swirling it around, squeezing the swab, etc. The test result provides a specific range of IgE levels, but it is not a clinical diagnosis and thus cannot be categorical as to whether a person is going to experience an allergic reaction. About Us; Contact Us; PrivateCoronavirusTests.com is part of London Medical Laboratory which is registered with and regulated by the Care Quality Commission. We shall not be responsible for notifying you of any changes. We hope to see you again soon!The LML Team. Your reason for cancellation will not affect your right to cancel the order. In these cases, the laboratory may need to reject the sample, and not carry out the processing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our services comprise laboratory testing services (including blood, saliva, swab and other biological samples) and, where applicable, the taking of samples and as otherwise set out in the Our Services section below (Services). Appalling, for a service that deals with people's medical information. All the best, The LML Team. Wishing you all the best, The LML Team. They must never be relied on to provide a diagnosis or start treatment without the advice of a doctor or healthcare professional. If we do need to contact you, we will email or phone you using the contact details you provide to us when you order our Services. Thank you so much for sharing this with us and the community. "We" are London Medical Laboratory Limited a company registered in England and Wales with company number 10463817 and its registered office situated at 2 Pensbury Street, London, SW8 4TJ. Everything you need to know and your questions answered, Interested to become a pharmacy partner. We use dedicated people and clever technology to safeguard our platform. You may only purchase Services, including Products, from us if you are at least 18 years old and reside in a location where our Services can be lawfully used. Find out how we combat fake reviews. I went for a blood test for cholesterol today, I was in and out within 5 minutes. analytes) may be unable to be tested. If you have sent a sample on behalf of someone else, then you must have permission to agree to these Terms and Conditions on behalf of the other person. We recommend you contact your GP for a full interpretation of your results. We also ensure all reviews are published without moderation. It is your responsibility to ensure that all information you provide is complete, legible and accurate. A UKAS accredited Medical Laboratory No. The staff are marvelous -- professional, knowledgeable and very amiable. If there are any delays to your shipment, you will receive a notification. Please take the time to read our Privacy Policy as it includes important terms which apply to you. the 14-day cancellation period has expired. These terms and conditions along with our Privacy Policy (together, the "Terms") apply to any order you make for our Services. Genetic information has its limitations, and it is based on interpretation of scientific studies and ongoing research. Thank you for much for this feedback! If you cancel within 48 hours of the appointment time, then 50% of the appointment fee will be refunded and if you cancel less than 24 hours before the appointment time then the appointment fee cannot be refunded. Thank you for taking the time to share your experience and we look forward to welcoming you back soon for your testing needs! If you order before 1pm, we will courier the testing kit to you on the same day. Haemolysed blood can be difficult to test and can mean that the blood test needs to be repeated. Our trained staff member will take the sample and arrange for it to be sent to our laboratory on your behalf. There are many subtleties to the interpretation of genetic information (or genetic data) and this test is not designed to diagnose, prevent or treat any illness or condition without considering the wider context of your clinical and medical history. Certainly, this is not the experience we expect you to have. Shelley was amazing. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. Unless otherwise specifically agreed, we only send testing kits to addresses in the UK and references to shipping times below are to addresses in the UK. Once your testing kit has been despatched (which forms part of our Services), you have up to 14 days to cancel the order. If you are requesting a refund, please reference 'Refund Request' as the subject line of the ticket below and include your full name, order ID, address, the reason for your refund request and the amount to be refunded. Subject as follows, our total liability to you in contract, tort, misrepresentation or otherwise resulting from an order for Services is limited to the total value of the Services - meaning the price you paid for the Services, including any Products. Please read these Terms carefully before you submit your order to us. If you would like assistance with the taking of the sample, please see the Home/Office visit section below. Unless you are returning your sample using our courier or trained staff member, the testing kit and sample will be your responsibility from the time we deliver the testing kit to you (or you collect it) until it reaches our laboratory for analysis. Please let us know if there is anything we can do. Hi there! If you cancel within 48 hours of the appointment time, then 50% of the appointment fee will be refunded and if you cancel less than 24 hours before the appointment time then the appointment fee cannot be refunded. Outrageous, unprofessional and dissapointing, Hi there Sheyla,Thank you for your review. If we are unable to accept your order, we will inform you of this and will not charge you for the Services. When can I expect my refund? Got our FitToFly Covid certificates quickly. Please refer to the Your Personal Information section below and our Privacy Policy in connection with the information we request about you as part of the ordering process and how we use such information. Our Services may include the provision of self-testing kits and/or other products (Products). We will send you a replacement kit at no charge as soon as reasonably practicable after you notify us. In some cases, only certain tests within a profile can be performed. I did the allergy test in Apr 2023 and found it to be a complete waste of time and money. Your results will be sent to the email address provided by you as soon as they are available. For example: this may be because the amount collected is insufficient for full analysis or the sample has deteriorated, clotted, haemolysed (where red blood cells damaged during the sample collection process leak their contents into the surrounding plasma) or the sample has leaked in transit. It is just past midnight 00:05 (23/03) I have booked covid PCR test for same day result and travel certificate with on-site testing in Guildford. Sharing your genetic information with family, friends and other companies should be approached with caution. We are not responsible for any loss or damage that is not foreseeable. No refunds will be given, and we shall not be liable, if we are unable to properly supply our Services to you because you have provided incomplete, illegible or inaccurate information. within 10 working days of receiving the returned testing kit(s)[ that have already been dispatched to you. Each of the paragraphs of the Terms operates separately. Hi there! The LML Team. Weve listed a few reasons below: Haemolysed blood means that the red blood cells have been damaged during the blood collection or transport processes. We always aim to deliver a great experience and are gutted when the high standards we set for ourselves are not met. I should have booked my tests with medichecks! If you have ordered a same day return to lab courier service, then you must be present at the agreed address at the time the courier delivers the testing kit; personally accept delivery from our courier; complete the test immediately upon delivery; and promptly return it to the courier. I hereby give notice that I cancel my contract for the supply of the following service [*], ordered on [*], with order number [*]. We may also be requested by regulatory authorities (such as Public Health England) to store samples for longer or even send samples to referral laboratories for additional analysis, for example for the sequencing of Covid-19 genomes. within 10 working days of receiving the returned testing kit(s)[ that have already been dispatched to you. My issue was handled with ease and was swifly solved. Please note that if you have requested a blood test and a small number of biomarkers are unable to be tested, we will try our best to arrange a repeat test for those particular invalid biomarkers. All tubes must be filled as high as possible, this is to ensure that there is sufficient sample to provide a result. Tests and test results do have limitations and the result and/or associated report is provided in the context of the test ordered and the biomarker(s) analysed. No response yet and my flight is due to take off in several hours------------------------------------------------------------It is 7:30am (23/03), finally got an email through, saying that "It seems there was a mistake in your email."?! Refund Policy; Dispatch & Delivery; Feedback & Complaints; About Us. Certificate number: 1-4123098323 . We take queries and issues like this very seriously so if you would like to take this further, please email info@londonmedicallaboratory.co.uk. I can not tell you how relieved I was to see my suspicions proved correct. Your information may also be used, on an anonymous basis, by us and third parties engaged by us for the purpose of scientific research or examining aggregate medical or clinical trial data. As quickly as possible blood samples can deteriorate over time so do not post on weekends, bank holidays, and at times when there is likely to be a delay. Dear Pavel,The team will be thrilled to hear about your experience! Why does a blood sample sometimes clot and how can this be avoided? Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract. Here are 8 tips for writing great reviews. Samples should be posted in time for last collection and please be aware of postal delays due to weekends and bank holidays. Our team will investigate and assist you with what happened and where exactly the error was made. You agree that you are entirely responsible for your selection of tests and that it is your decision as to whether the tests you purchase from us are suitable for you and whatever you may need them for. No particular name for that but what we took was fir-for-travel. Planning to return here just to shop! Parents or guardians are advised to use their own discretion. She can investigate this for you in more depth. This can happen for several reasons including where the sample was of insufficient volume or quality. This will be at your cost. The deduction shall reflect our administrative costs of providing the Services ahead of the appointment. Please note, we can only process refund requests submitted via email, not by phone, so please do not call us. We may leave you a message if necessary. Massage your finder downwards towards the tip rather than squeezing and make sure you prick your middle or ring finger. For all appointment bookings, including on-site appointments and home/office visits, you can cancel for free up to 48 hours before your appointment time. the sample you send being lost, delayed or damaged in transit or via post from you to us; the laboratory being unable to test your sample for any reason; samples having to be re-run or re-analysed; any injury you may suffer when using finger-prick lancets unless the lancet is shown to be defective; test results not being made available to you within the turnaround time stated for any Services; your ordering of the wrong test or failure to understand the limitations of a particular test result(s) and/or test report; your failure to follow instructions provided to you in relation to sample collection or pre-sample preparation requirements, such as fasting; your failure to act upon our advice if we recommend that you seek medical advice or attention having taken a test; your failure to show out-of-range test results to your GP or doctor; your misinterpretation of the test result and/or test report; your failure to send a sample to the laboratory for testing within the Validity Period outlined above; your failure to attend a pre-booked appointment or home or office visit; your sharing or disclosure of test results and/or genetic information to third parties; Events Outside Our Control as described below. The courier is not medically trained and will not be able to assist you with the taking of the sample, which shall be your own responsibility. If you are concerned that your usual postal service will not result in next day delivery, we recommend that you return your sample using a guaranteed next-day service. Occasionally the laboratory is unable to test samples sent to them at all, or in some cases one or several biomarkers (i.e. No refund shall be given for the return courier service if the courier is unable to return the sample to our laboratory in such circumstances. By ordering on-site you are making an offer to purchase our Services in accordance with these Terms. If you have ordered Services including the delivery of a testing kit by courier, then once your testing kit has been dispatched you shall not be entitled to a refund in respect of the cost of the courier. A UKAS accredited Medical Laboratory No. Were here for you anytime. Best regards, The LML Team. Please God it will help my lovely lovely dad. London Medical Laboratory is registered with and regulated by the Care Quality Commission. You may also use the model cancellation form in Schedule 1 to these Terms (see point 14 below). Apologies for any inconvenienced caused. To cancel your order, please follow the Refund Order link included within your order confirmation or send us an email stating that you wish to cancel and the reason for the cancellation, together with your name, contact details, order number and amount to be refunded. Hi Gillian, here at London Medical Laboratory, we are always looking to exceed the expectations of our clients and were delighted this has been your experience. LML participates in National External Quality Assessment Schemes such as NEQAS and EQAAS. I booked an appointment for the test at Oxford and Dan Mitchell was super helpful by directing me with a phone call to the lab when I lost my way and supportive with follow up emails to make sure I got my test results. Our order process allows you to check and amend any errors before submitting your order to us. Please refer to the Samples and Test Results section below for further details. It made us understand how the test will be done and it was good. In these Terms, a working day is any day other than a Saturday, Sunday or public holiday in the UK. There are many subtleties to the interpretation of genetic information. Please allow for the possibility that in such circumstances it will take a little longer to get your results to you. To cancel your order, please follow the Refund Order link included within your order confirmation or send us an email stating that you wish to cancel and the reason for the cancellation, together with your name, contact details, order number and amount to be refunded. If you need your test results within a certain timeframe we recommend selecting one of our services that guarantees the delivery of your sample as quickly as possible within the timeframe required. Best regards,The LML Team, Rip off only in England do you need to prove your covid free by not having the booster injection absolute joke Ive had the 2 main injections but to fly to Spain you need the 2 ( I had) plus the booster???? The LML Team. Medical Laboratory London Medical Laboratory London Medical Laboratory Reviews 3,191 Excellent 4.6 VERIFIED COMPANY www.londonmedicallaboratory.co.uk Visit this website Write a review 4.6 Filter : Hanna Fisher 2 reviews GB Jun 2, 2023 no results and no help from customer service Date of experience: June 02, 2023 We do not accept responsibility for results that are compromised due to delays in returning samples nor do we accept responsibility if your sample does not get to our laboratory for any reason beyond our control, including the sample being delayed/lost by Royal Mail. By placing an order you give us your consent to pass any and all relevant information about you on to our partner clinics and companies, and referral laboratories and/or to our employees and agents for the purposes of preparing your sample and analysing and interpreting the results. If in any doubt, please speak to a doctor or a qualified medical professional. Once your testing kit has been despatched (which forms part of our Services), you have up to 14 days to cancel the order. The Services, including any Products, you purchase from us are for private use only and you agree not to use the Services, including any Products, for any commercial purpose. No refund shall be given if you fail to attend your appointment at your appointment time. Where you are ordering our Services online, including where you book online for an on-site appointment, our website will guide you through the steps you need to take to place an order with us. If you have any concerns at all regarding any aspect of your health or your test results you should discuss them directly with your GP or a doctor. Time shall not be of the essence in the provision of test results, and we do not guarantee that test results will be available within a published turnaround time. After putting my order, I got a confirmation to the email address I have provided; and now you are telling me "it seems there was a mistake in your email"?! Genetic tests and the provision of genetic information may not be suitable for everyone. Yes, for any NHS staff we are offering some tests at a discounted rate. I went for a lunchtime pre-booked antigen test at the Kings Cross clinic. Anyone can write a Trustpilot review. The deduction shall reflect our administrative costs of providing the Services ahead of the appointment. The food extract or molecular component tested within the Product may not contain the chemical causing the allergy or the component may be in a different form. We provide your results and reference ranges only and do not provide any comments on how to interpret your blood results or any other diagnostic advice. Provided that the testing kit being returned is complete (including return postage envelope), unused, undamaged and includes your name, address and order number, then you will receive: If the returned kit is incomplete, used or damaged in any way, you may incur an additional cancellation charge to cover the cost of the kit. within 10 working days of receiving a cancellation request if your request is received in relation to testing kits that have not yet been dispatched to you; or. To cancel, please contact us. Our team will investigate and assist you with what happened. Test results are for information purposes only. This charge will be deducted from the total amount refunded to you. Of the 295 items tested, there were 2 that I empirically already knew I was allergic to but the report came back with no allergies to anything. These Terms cover the purchase of our Services by an individual consumer. We have a variety of needle sizes in store to make your blood-taking experience comfortable. Genetic testing and its results may provide information or knowledge that may cause distress or might be not what you expected. No refunds will be given, and we shall not be liable, if we are unable to properly supply our Services to you because you have provided incomplete or inaccurate information. Thank you so much for this 5-star review, Karen! The staff was slightly late, and I discovered that my information was not correct. Reference ranges are based on our understanding of what are considered normal ranges in the general population as at the time of giving the test results. Your 14-day deadline for cancelling the order in relation to any testing kit that has been dispatched starts from when you receive the confirmation email that the testing kit has been dispatched or from the day which you requested the dispatch. This isn't the first time I have had this experience with your company either. The normal ranges for tests can vary over time because we constantly revise the ranges to take into account any change in our testing equipment, chemical reagents used in the testing process, and the analysis techniques. Some results may not be clinically significant. We only use your personal information in accordance with our Privacy Policy. You agree that you are solely responsible for acting on such guidance and that we shall not be liable if you choose not to do so. Hi there Felicity, Thank you for sharing your positive experience! Our website and in-store materials set out details of the tests that we perform and the Services that we provide in connection with each such test, including any turnaround times. Please e-mail our business partnerships team, Contact one of our customer service representatives, Need to speak to someone? a full refund less a 10 administration fee if you cancelled your order within 14 days of despatch. If we do so, this shall be the extent of our further advice to you. We are not liable to you for any loss of profit, loss of business or revenue, business interruption or loss of business opportunity. You may pay for our Services using a debit or credit card and this includes all major credit cards such as MasterCard, Visa and American Express. Each sample must be posted or couriered back to our laboratory on the day it is taken otherwise the sample will likely degrade and not be able to be tested. If you are located within Londons M25 and select our courier option, we will courier the testing kit to you. We may use your information for our own business analysis, product development and (with relevant consent) marketing purposes and may pass limited information about you to third parties engaged by us under a duty of confidence to assist us in these tasks. We hope you'll come and see us again soon! Absolutely 5*. In a small percentage of cases tests need to be re-run or re-analysed which is an unavoidable reality with such a precise and sensitive laboratory test. Failure to comply with the previous paragraph may lead to deterioration of your sample which could affect the accuracy of your test results. Please feel free to contact us using the phone number. If you send us your cancellation request by email or via the refund link, then your cancellation is effective from midnight of the day that the request was sent. If you fail to meet these requirements, the courier will attempt to leave the testing kit at the address provided and it will be your responsibility to arrange for the return of your sample to the laboratory. within 10 working days of receiving a cancellation request if your request is received in relation to testing kits that have not yet been dispatched to you; or. The Services will be deemed to have been provided once your test results have been made available. Best regards, The LML Team, On the 03/04/23 I paid 95.00 for a fit to fly certificate - PCR test to be sent back by 23.00 following day 04/04/2023. Very basic checking required. 21423. https://verify.ukas.com/51c75c9c-069c-466d-a4c1-029d74e1caf2. This means a Contract for the purchase of Services through our website or otherwise and any dispute or claim arising out of or in connection with it will be governed by English law. Based on the results of your test(s) we may advise that you purchase a follow-up test or that you see your GP or a doctor for further investigation or both, but we shall not be obliged to do so and we shall bear no liability if we do not. If you have ordered a same day return to lab courier service then, subject as follows, the courier will wait for you to do the test and return it to our laboratory on the same day. It is important that you read and follow the instructions in the instructions leaflet carefully and take care when taking any sample. If you have ordered a self-testing kit (testing kit) then, after your payment has been processed and you have received an acceptance confirmation, we will send you a testing kit by the method you have selected.