Super easy and a very happy venue. I am a technology provider and am forced to deal with sub par support regularly but Nayax has redefined the title of worlds worst customer support by sending me a text message alert that my logged support request was cancelled by Nayax after I sat on a remote site for 15 hours waiting for a call back. Hi Will - We're very sorry to hear about your negative experience. All rights reserved.
Hi Crystal - We're very sorry to hear about your negative experience. Hi Ryan - We're very sorry to hear about your negative experience. It goes against our guidelines to offer incentives for reviews. No response from Nayax do not recommend Nayax if you want any support from them. 3/30/2023 update, still have not been able to get ahold of any costumer service, despite being on hold for over on hour several times and requesting a call back. Its very new and just put into the mall in December 2021. All rights reserved. Being new to the vending machine industry I signed with nayax because there was a nayax card reader on my first machine. From what we can see you are in contact with the relevant team.If you still have an open case number please email: CSonSocial@nayax.com so that we can investigate.We would like to help you! Its been 3 weeks since my onboarding papers have been sent in and Ive yet to hear ANYTHING from ANYONE. We are striving to get back to our equilibrium with new automation, self-help tools, call center functionality and additional hiring.If you have an open case number please email CSonSocial@nayax.com so that we can investigate. The wait time is HOURS . Card Reader Nayax VPOS Touch Installation Manual. I was trying to contact the whole week somebody from the technician support with no success, cause our machine stop working!!! Find out how we combat fake reviews. I opened a ticket via their support site and still no reply. takes days of repeating calling \emailing to get a reponse.when you get someone on the phone its outside normal business hours then told to call back the following day to resolve to repeat the cycle again. When we finally got in touch with someone they said it was pending and should take about 10 days to go through. I spoke to somebody on the phone who advised that I needed to speak to another department and that department is only available via email (that is fine) - however, the response times are absolutely dreadful and inconsistent. Thank you for choosing Nayax! However, this is not the case for cashless. Gutierrez does warn that the antenna cable is the exception and should not be tightly bound to itself which would cause interference.
Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Every model of these machines, it seems, is set to no card by default. While the programming steps to set the machines from no card to MDB card vary slightly depending on the model, it is a fairly standard and simple fix. No available customer service. You can even manage and monitor prepaid cards via our Management Suite. Ensuring all cables are connected securely and in the right spot saves a lot of time and frustration, said Furman. I have been waiting for almost 2 weeks without even an update on the case created. We recognize how critical customer support is to your business and are pulling in all resources, company-wide.If you still have an open case number please email: CSonSocial@nayax.com so that we can investigate.We would like to help you! I opened a ticket via their support site and still no reply. The onboarding takes time due to govt legislation. Hi Jack - Thank you so much for sharing your experience with our Nayax Australia team! That new firmware allows the machine to have cashless capabilities.. I contacted my manufacturer for the vending machine I have, got a new MDB board and cords, even a new power cord to the machine thinking the power cord may be the issue. Provided.
Nayax Shop | The Official Online Store for Payment Solutions and I got the previous owner to send an email saying "I NAME HERE, confirm that NAME HERE now has control of this machine serial number XXXXXX" Nayax then made me the account holder, it was actually. It is handy to have a MDB cable and DEX cable or DEX harness. Mobile wallets, NFC, and QR codes are also supported depending on the device you choose. Hi Cody - Thank you for your kind words about Tynisa. Suggested companies are based on peoples browsing tendencies. This should be in the Beverage and Food forum or the Other Vending forum if the machine doesn't sell foodstuffs. Often this information doesnt get filtered down from the person in charge of implementation, adoption and installation of devices to all the technicians, she said. If that firmware is very old and outdated, it requires you to pull off the chip and install a new one with upgraded firmware.
Browse our shop and get ready for the future of cashless, Out-of-the-box solution with a built-in scanner and printer, Fast and intuitive self-checkout: pick-scan-pay, Easy-to-use mobile app to add or edit products and manage inventory, Integrates with other software platforms (including VMS and ERP), Enhanced consumer engagement and loyalty with advertisement screens and Monyx Wallet, Contactless device for use with debit, credit,prepaid cards, QR codes and mobile NFC payments, Attractive, compact design to fit smaller machines. Still trying to charge for service. Contact our support team See a Nayax charge? We offer a document explaining which wires from our own equipment are responsible for what, and have found that most operators are able to install our devices into pulse machines with ease.. Then it takes days, sometimes weeks for any so called help! If Nayax cares theyd reach out but they dont. No working card reader for 6 months. Welcome to the Nayax Troubleshooting Center Thank you for contacting our support team. my company has had there readers for almost a year without being able to actually use them. Our certifications include EMVCo (level 1 and 2), CE, FCC, RoHS, Mastercard PayPass, Visa payWave, and PCI DSS. When installed the reader would not power up. "We have been working with Nayax as our preferred cashless payment partner since our founding in 2015. Hi Ryan - We're very sorry to hear about your negative experience. In the beginning it wasn't too bad but something must've happened within the last year or so becuase trying to get help from them is laughable. I've called multiple times before with no luck getting through and being on hold for hours. Gutierrez recommends good cable management with zip ties or twist ties to neatly bind cables together and prevent them from getting pinched or closed by the door or door hinge. Access a wealth of resources and faults tips.
Nayax Troubleshooting Center - Self-Service Guides | Nayax It's sad when you don't call a customer back for technical assistance on your product I've been waiting over 5 days now for help regarding their card reader.I've emailed I've called I've been in their call center que literally for a week. Our business has been using Nayax devices for around 10 years and now have around 200 active units. I cannot comment on the on going support since we "turn" the systems over to the customer, but our customers have not complained to us.
Nayax card reader problems, please help - Beverage and Food Vending No one calls back, customer service is non existent. Nayax have a great product that is constantly developing and improving. From what we can see your issue has been fixed.If you still have an open case number please email: CSonSocial@nayax.com so that we can investigate. Nayaxs cashless payment solutions are compatible with almost all automated machines. There are many specifics to troubleshooting cashless and telemetry devices. Why are some card payments rejected? Date of experience: 02 May 2023. Stop working from home Nayax, start being accountable and give your customers the service they deserve and are paying for!! and our We're here to help you solve your technical difficulties. We truly thank you for choosing Nayax and hope to do better to earn your five stars. :) Why have I not received my payment? All-in-one card reader with touch screen and telemetry device (12 pages) Payment Terminal Nayax VPOS Touch User Manual . We would like to help you! They'll make it impossible to cancel your account when switching to a new card reading service while they continue to bill you. It has been an overall bad process. Nayax makes a nice card reader that works with cards (swip), cards (chip and pin), cards (rfid), phones (NFC) and loyalty cards (NFC). I have used many POS machines with 24/hr tech support. Hi Justin - We're very sorry to hear about your negative experience.If you still have an open case number please email: CSonSocial@nayax.com so that we can investigate. Anyone can write a Trustpilot review. Verification can help ensure real people write reviews about real companies. Remove the window 3. Hi Janeth - We're very sorry to hear about your negative experience.If you still have an open case number please email: CSonSocial@nayax.com so that we can investigate. The number of connected vending machines continues to grow. Asking for a call back is laughable. This is the second time Im writing a review in a month. Privacy Policy I have been waiting for almost 2 weeks without even an update on the case created. Thank you. If I knew another company to use I would go there and not work with them EVER! Shop Now Helping You Increase Your Business' Revenue Nayax offers an all-in-one solution for cashless payment acceptance, business management, and customer loyalty and retention. If you have an open case number please email CSonSocial@nayax.com so that we can investigate. It will also save technicians time in the field. Both NAYAX and ePort have been in use at washes for the past 6-months and are working well. We would like to help you! They never reply to emails , customer service is non existent, if you need a card machine do yourself a favour and use another company , not worth the stress . From what we can see your issue has been fixed.If you still have an open case number please email: CSonSocial@nayax.com so that we can investigate.We would like to help you! Here are the best practices from the industrys top technology suppliers to combat some of the most common issues fielded by service departments. Login. no customer support. 2023 Trustpilot A/S. If anyone cares to see it, I screen capture everything in my experience with Nayax so there wont be any cry baby complaints that I was too hard on them. If you email customer support, they either dont respond or the email is responded (weeks later) with no guidance. If you still have an open case number please email: CSonSocial@nayax.com with your business name and case number so that we can investigate.We would like to help you! A benefit to MDB is that it sends errors to the VMC, which allows operators to identify problems such as bill jams and coin mechanism malfunctions. IF you reach someone on the support line they usually tell you that they will have to elevate it the higher department and then you never hear from them again. These people are dead to me and I am using restraint in writing this review. Very very difficult to find out where to get help in the first place with a very complicated support page online. It is important to ensure the devices are installed securely. There is a complete absence of a complaints process, which in my case was led by Konstantin Stepanov. Have sent several emails and made several calls, left messages. (pic attached). Customer Service is terrible, Cant get ahold of anyone when you need them. The card reader was working great for 3 months up until around March last month. Ive had to wait in front of facilities looking unprofessional and lost because I cant get ahold of an agent . If you've used a vending machine or another automated machine, you might see a Nayax charge on your credit card statement. Unit was sent straight away and arrived the next day. Months have gone by and none of my card readers are in service. By We recognize how critical customer support is to your business and are pulling in all resources, company-wide.If you still have an open case number please email: CSonSocial@nayax.com so that we can investigate.We would like to help you! The card reader starting showing a blank screen and showing Nayax logo then powering back off again and doing this over and over. From what we can see, your account is currently set-up.If you still have an open case number please email: CSonSocial@nayax.com so that we can investigate.